Teamwork and training make all the difference
About our team
Higher Ed Support utilizes a unique staffing model that leverages part-time, flexible, and remote workers from across the United States. We hire dedicated people who are able to cover all US time zones and can even provide coverage on weekends and holidays!
Having worked with dozens of institutions over the years, our admissions support teams can easily maneuver through a variety of college CRM’s such as Slate, HubSpot and Salesforce!
How we train
We take your brand and reputation seriously and it is reflected in our staff training. Every team member assigned to your college recieves a full week of basic training on your school’s website, your local community, your campus history, your program offerings, admissions policy and most importantly, your mission!
Our team will not begin outreach or processing until they pass our quality review standards!
Director of Operations
Katherine Budde
Katherine manages the day-to-day operation of our admissions assistance service and has trained all of our outreach and processing staff.
Her years of experience working with our admissions clients has allowed her to gain a highly diverse knowledge base related to all segments of admissions operations and systems for campuses of all sizes and across all modalities.
About our Founder
Jim Dunn
Founder and Enrollment Consultant
Mr. Dunn has nearly 30 years experience as an enrollment staffing consultant, operations consultant, Vice President of Enrollment, Vice President of Student Services and Director of Admissions.
He advises our clients through the entire enrollment funnel and through the first year student experience.
